Return, Refund & Exchange Policy
Last Updated: July 25, 2026
At TheHog24 (“The House of Garakot”), we take pride in delivering high-quality apparel. Because we offer both unique pre-designed items and custom print-on-demand services, our return policy depends on the type of product you purchase.
Please review our terms below before placing an order.
1. Pre-Built T-Shirts (Designs Available Directly on Our Site)
If you purchased a standard, pre-built T-shirt listed on our website, we offer a 48-Hour Return & Exchange Window.
Return Period: You must submit a return or exchange request within 48 hours of delivery.
Conditions: The item must be unworn, unwashed, and in its original condition with all original tags and packaging intact.
Reasons Allowed: Size exchange, change of mind, or standard product defect.
2. Custom-Printed T-Shirts (Personalized / User-Uploaded Designs)
Custom-printed products are specially made just for you and cannot be resold. Therefore, Customized T-Shirts are non-returnable and non-refundable for change of mind or customer sizing errors.
Exceptions (When Custom Items CAN Be Returned/Replaced): We will gladly replace or refund a custom order only if:
The garment itself arrives physically damaged, torn, or defective.
There is a major, verifiable printing error caused by us (e.g., wrong design printed, severe color distortion, or misaligned print).
You received a different size or color garment from what was confirmed in your order summary.
3. Non-Returnable & Non-Refundable Items
Custom designs where the customer provided a low-resolution image or selected the wrong size.
Promotional Freebies/Toys: Bundled promotional items or free gifts given with T-shirt orders cannot be returned individually or exchanged for cash/store credit.
Items that have been washed, worn, scented, or damaged after delivery.
Pre-built T-shirt return requests submitted after the 48-hour delivery window.
4. How to Request a Return or Replacement
Whether your item is pre-built or custom, if you qualify for a return or replacement, follow these steps within the allowed timeframe (48 hours for pre-built items / defective custom items):
Capture Proof: Take clear photos or a short unboxing video showing the issue (including packaging and product labels).
Contact Support: Reach out to us at
[Your Support Email]or WhatsApp at[Your Phone Number]with your Order ID and the media proof.Verification: Our team will review your request within 24–48 hours and arrange a pickup or replacement once approved.
5. Return Shipping & Refunds
Defective or Incorrect Orders: TheHog24 will cover all reverse shipping/replacement costs if the fault is ours.
Standard Pre-Built Returns: Reverse pickup fees or shipping charges may apply depending on your location.
Refund Method:
If a replacement is unavailable, refunds are processed back to your original payment method (UPI, Debit/Credit Card) or via Direct Bank Transfer (for Cash on Delivery orders) within 5–7 business days after inspection.
6. Order Cancellations
Pre-Built Orders: Can be canceled before the item is dispatched.
Custom Print Orders: Cannot be canceled once the printing/production process has started.
Contact Us
For any questions regarding returns or replacements, please contact us:
Brand Name: TheHog24 (The House of Garakot)
Email: Support@theHog24.com
Phone / WhatsApp: +7710232424
Address: Ganesh Enclave, 101, Behlolpur, Punjab 160014